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Trusted & Reliable Appliance Repair in Canberra
Online Booking Discount
Capped Price Labour
Wide Range of Brands Serviced
Whole Appliance Care
Get 10% Off Service Call Fee with Online Booking!
Welcome to GBRS
Is your appliance not working? We can help! Our repair service in Canberra is fast and reliable. We know how stressful a broken appliance can be, and our goal is to quickly get it repaired. You can trust us to repair your home appliance and make your life easier again. Let us handle it for you!
The GBRS Repair Process:
Book
An appointment to your home is made. Booking online saves 10% on the Service Call Fee.
Diagnose
We test and assess your appliance, and order any necessary parts.
Repair
We replace the faulty parts and complete thorough testing, ensuring your appliance is fully functional.
What You Can Expect With GBRS:
At GBRS, we believe in keeping our customers informed every step of the way. When you book with us, you'll know exactly what to expect. Here's how we make your experience as smooth as possible:
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Confirmation Email: Right after you book, you'll receive an email confirming all the details of your appointment.
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Reminder Emails & Texts: We'll send a friendly reminder the day before your appointment so you don't have to worry about forgetting.
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'One Job Away' Text: We'll let you know when we're starting with the job before yours, so you can get ready.
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On Our Way With Tracking: When we're en route, you'll receive a text with live tracking, so you know precisely when to expect us.
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Repair Follow Up: We follow up 2 weeks after the repair is completed to make sure there are no more issues with your appliance.
Our Most Used Services
Out-of-Scope Repairs
At GBRS, we are proud of our honest and clear service, fixing 95% of appliance problems at your home or on-site. Some repairs need to be done in a workshop, so we can’t do those at home. We can quickly tell you if you have one of these repairs, so you get good, affordable advice.
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Workshop Repairs
Some appliance repairs need special tools and a workshop. But, our workshop is small, and we have limited staff. Also, moving the appliance without its original packaging could cause more damage.
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Washing Machines: Bearing Replacement, Inner Drum and/or Tub Removal
These repairs can’t be done at home and need special tools in a workshop. Problems with drums and bearings, often caused by rust, foreign objects, or sand, make fixing these parts difficult. These issues can also lead to other problems in the washing machine, like additional leaks.
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Refrigeration: Refrigerant, Leaks and Compressor Repairs
Some fridge repairs, like fixing leaks or replacing the refrigerant and compressor, need special tools that can only be used in a workshop. These repairs can’t be done safely at home. Sometimes, leaks are inside the fridge’s insulation, which can be hard to reach and may damage the fridge. Luckily, these problems don’t happen very often.
What if I have an Out-of-Scope Repair?
It’s rare for us to find repairs we don't handle, but it can happen. If we find that your appliance needs a repair we don’t cover, we will only charge the Service Call Fee, with no extra labour costs. This shows our promise to give you honest and fair service.
If you decide to have us help you replace the appliance, you won’t have to pay the Service Call Fee again.
Rates & Discounts
Check out our rates and how to get discounts, so you can take care of your appliances and save. Enjoy our top service and savings without any surprises:
Initial Visit
$135 + $95
(Service Call Fee) + (Min. Labour)
+ $15.83 per 5 mins after the first 30 mins.
Return Visits
$95
(Min. Labour)
+ $15.83 per 5 mins after the first 30 mins.
Discounts
We offer the following discounts to our rates:
Online Booking Discount: Save 10% on the Service Call Fee when you book your repair online.
Card and Tap Payment Discount: Save 2.5% on Labour when you pay using Visa, Mastercard or Amex with your card or by tap.
Capped Price Labour
Cost uncertainty can be a significant concern with appliance repairs. At Ginger Beard Repair Service, we address this concern head-on:
Completion Goal: Our goal is to complete an appliance repair within 1.5hrs.
Labour Cap: Some appliances have complex problems that can take longer to repair. However, we've capped our labour costs at a maximum of 2.5 hours per appliance.
Payment
Payment is due at the end of each visit. We accept the following payment methods:
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Card and Tap. This is our preferred method of payment. We accept Visa, Master Card and American Express credit & debit cards and tap payments (eg payWave). There are NO PROCESSING FEES for this method. In fact, we offer 2.5% discount on labour if you pay by card in person.
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Bank Transfer. You will find our banking details on the invoice we issue. We require a remittance or screenshot of the transfer emailed to us as proof of payment. Be sure to include the invoice number so we can track the payment.
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Cash. Please let us know in advance, as we carry limited cash on hand.
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Cheque. Please let us know in advance. Cheques also have a 5 minute labour processing fee.
Additional Appliances
If you have additional appliances to check or diagnose at the same place, then we are more than happy to work on those at the same time. Simply reply to your booking confirmation email with the appliance details and we will include them in the repair. This way, we do not add an additional Service Call Fee for extra appliances.
Each appliance has a 2.5hr labour cap.
TAKE NOTE: Please DO NOT create a second online booking for additional appliances. This confuses everyone and WILL add an additional Service Call Fee.
Is It Worth Repairing My Appliance?
Truthfully, it depends. There are a number of factors to consider, and ultimately, the decision is yours. Here's what we think might help:
We believe it's often worth having a technician check your appliance. Sometimes the issue is external, like a blocked drain line, meaning replacing your appliance won't solve the issue. Other times, the problem is minor—a faulty drain pump or a burnt-out oven element. These are usually cost-effective to fix, even for entry-level appliances.
There are also broader benefits to repairing. Environmentally, extending the life of your appliance helps reduce waste and keeps one more item out of the landfill. And let's not forget the hassle factor—getting used to a new appliance can be a real pain. Plus, there's the time and effort of buying, replacing, and disposing of your old one if you decide to DIY (though if you do decide to replace it, we can help with that too).
On average, depending on the appliance and the repair required, the cost of repairs that we conduct are between 13% and 55% of the cost of a new appliance. Of course, it is perfectly fine to consider replacing your appliance if our diagnosis indicates that the repair may not be the cost effective way forward.
We've provided our rates and our repair goal timeframes—including a labour cost cap—to help you make an informed decision, whether it's driven by finances, sustainability, or simply peace of mind. Ultimately, we're here to help you weigh the options and make the choice that's right for you.
Brands We Repair
We can fix (almost) all appliance brands in Australia. With a network of over 30 parts suppliers across the country, we make sure to find the right parts to repair your appliances quickly and properly.
Authorised Service Agent:
We are proud to be authorised service agents for the following distinguished brands:
Subcontracted Partner:
We also work with national repair and warranty companies to provide service for these trusted brands:
We Also Service:
We don’t just work with the brands above. We also offer our skilled services for these brands:
If you can’t see your appliance brand here, we still may be able to repair it, so long as parts are available. Get in contact with us with your appliance details (Manufacturer, Model, Type of Appliance) and we can check with our suppliers.
Our Repair Guarantee
At The Ginger Beard Repair Service, we believe in the quality of our work. Every repair is more than just a fix—we check the whole appliance to make sure everything works properly. Because of this, we are proud to offer a Warranty on Repairs and Whole Appliance Care:
Warranty on Repairs
Our repairs carry a standard 12 month warranty. This includes the parts and the labour on the repair. The warranty covers reasonable and intended use but for the finer details, check our Terms & Condtions of Service.
Whole Appliance Care
Of course, when your appliance breaks down, one of the considerations for getting it repaired is “What if something else breaks a short time later?” This is why as part of repair process we test your whole appliance, and we won’t mark the repair as complete until it passes our tests. The tests can be found on our Terms & Conditions of Service page.
In addition to this, your appliance has a little extra cover in case another problem appears:
New Faults within 2 Weeks
If a new problem develops with your appliance within 2 weeks of completing the repair, then we consider it a continuation of the original job. This means that:
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No additional Service Call Fee is charged, and
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The maximum labour charged is the remaining balance of our labour cap.
New Faults within 4 Weeks
Sometimes, a new issue with your appliance might take a little longer to appear. If this happens within 4 weeks of completing the repair, then in that case:
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No additional Service Call Fee is charged, and
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The labour cap for the appliance is reset to 2.5hrs.
Reviews and Testimonials
Hear what Our Happy Customers have to say about The Ginger Beard Repair Service:
Our Service Areas
We have 2 main Service Areas. Here’s a simple explanation:
Our Core Service Area: Canberra + 30 Minutes
Our standard service area is practically anywhere within a 30-minute drive from our base in Fyshwick. We don’t charge any travel fees for jobs booked in this region.
60-Minute Zone: Our Extended Service Area, with Travel Fees
If your location is more than 30 minutes away, up to 60 minutes from our Fyshwick base, we can still help, but there’s a small travel fee. This fee is based on the extra travel time after the first 30 minutes of travel, as calculated by Google Maps, rounded to the nearest 5 minutes.
For example, if you are 45 minutes from Fyshwick, you’ll only pay for the extra 15 minutes. The travel fee is the same as our labour rate.
These travel fees are separate from labour costs and don’t affect the labour cap.
Appointments Beyond Canberra
We try our best to serve areas outside of Canberra, but please note that this may come with a travel fee and may take extra time to schedule because of the longer distance we need to travel. We appreciate your understanding as we work to give all our clients fast and effective service.
Service Range Limitation
To keep our service quality high and respond quickly, we only serve areas within 60 minutes of our Fyshwick workshop. This helps us provide the great service you expect while using our resources wisely.
The map below shows the areas we usually service, but the exact boundary might change a little. We hope this helps you understand how we set up our service areas and fees. Our goal is to be clear and fair, giving you the best service possible. If you have any questions, feel free to ask!
What Can We Repair For You?
Every appliance in your home has a purpose. From the quiet buzz of your fridge to the steady spin of your washing machine, we’re here to keep everything working smoothly. Whether it’s your dryer keeping things warm or your oven cooking with care, we can fix it. Let us know what needs fixing, and enjoy the peace of mind that comes with our reliable repair service.
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Book your appliance repair online now and enjoy a 10% discount on the Service Call Fee, ensuring expert assistance for your appliance issues.
Book Your Repair Online
Trusted and Reliable Appliance Repair in Canberra. Save 10% on the Service Call Fee when you book online.