Save 10% on the Service Call Fee when you book your repair online!
You can also reach out to us using the form below:
Get in Touch
Contact GBRS
Booking a standard repair? Do it online — it shows live availability and saves 10% on the Service Call Fee. Everything else — questions, existing jobs, warranty and partner work — starts here.
Call 02 6190 0457 · Email enquiry@gbrs.com.au
Start Here
Pick the Route That Fits
Most of what people contact us about has a faster path than a message and a wait. Find yours below — and if none of them fit, the enquiry form is further down.
A repair on a household appliance
Book it online. You'll see live availability, pick your own time, and save 10% on the Service Call Fee. No waiting for us to reply first.
Go to: Book online · what to expect first
A job we've already been out for
Reply to the email your invoice or booking confirmation came in. It carries your job number and everything we recorded, so nobody has to piece it together again.
No email handy? Use the form below and include the job number.
Warranty, property or partner work
Manufacturers, warranty providers, retailers, property managers and other service partners have their own route, including how to send work orders.
A small appliance for workshop repair
Microwaves, robot vacuums, air fryers and portable fridges are repaired on the bench, not in your home. You bring it to us in Fyshwick — register online first, then drop it in between 8 and 9am, Monday to Friday.
Go to: Small Appliance Repairs
An inspection or written report
For insurance, a removalist, a managed property, or when a decision has to be documented rather than just made.
Go to: Inspection & Reporting
Replacing an appliance
Advice on what will fit, collection, installation and taking the old one away — handled as one job. If we've already diagnosed it, tell us and it carries on from there.
Go to: Appliance Replacement
Wondering about pricing, parts, warranty or how a visit runs? Most of it is answered in the FAQ.
Ways to Reach Us
What Each Channel Is Best For
Online booking
Open any time, and the only channel that shows you real availability. Best for arranging a standard in-home repair without a conversation first.
Email or the form
Best when there's detail to send — a model number, an error code, a photo, a job number, or a question that needs a considered answer rather than a quick one.
Phone
Best when talking it through genuinely helps — working out whether something is worth repairing, or sorting out a job already under way. Our technicians are on the road, so the office picks up.
We're an appointment-based service, not an emergency one. Bookings run during business hours and we can't attend after hours. If an appliance is leaking, sparking or smells like it's burning, turn it off at the switch, isolate the water if that applies, and book us for the next available slot.
Send an Enquiry
Ask Us Something
For anything that isn't a standard repair booking. The more you can tell us up front, the fewer messages it takes to get you a useful answer.
Worth including
- The appliance — type, make and model if you have them
- What it's doing, and when it does it
- Any error code on the display
- Your job or invoice number, if we've been out before
- Your suburb, so we know whether it's inside our service area
Prefer plain email? enquiry@gbrs.com.au reaches the same place, and you can attach photos.
What Happens Next
After You Send It
We read it
Enquiries go to the office rather than to a technician on the road, so they're picked up during business hours.
We match or ask
If it's about an existing job we match it to that record. If we need a model number, a photo or an error code to give you a straight answer, we'll ask.
We answer, or point you at booking
Where the answer is simply "that needs a technician to look at it", we'll say so — booking online is faster than us arranging it by email.
If you haven't heard back within a business day, try another channel — call 02 6190 0457 — and mention how you first got in touch, so we can work out what went wrong at our end.
Where We Are
Fyshwick Base
24/105 Newcastle Street
Fyshwick ACT 2609
This is our workshop and the base the vans run from — it isn't a shopfront, and major appliances are repaired in your home rather than here. In-home service covers Canberra and surrounds, with no travel fee inside about 30 minutes of Fyshwick.
Dropping off a small appliance?
8:00am–9:00am, Monday to Friday
Those are the drop-off and collection hours, and they're the only times the counter is staffed for it. No appointment needed, but register online first and you save $10 on workshop labour.
Payment is taken when you hand the appliance over, and it has to go directly to a staff member — anything left outside hasn't been accepted for repair.
Ready to Book Instead?
If you already know the appliance needs a technician, booking online is the quickest way to get one — live availability, your pick of time, and 10% off the Service Call Fee.
Book a RepairRead the FAQ
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.