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In-Home Repairs Across Canberra
Dryer Repairs in Canberra
Won't heat, won't turn, or clothes coming out damp? We diagnose and repair vented, condenser and heat pump dryers in your laundry.
Book online and save 10% on your Service Call Fee.
Pay by card at the end of the visit and save 2.5% on labour.
Start Here
Dryer Problems We Can Help With
Find the one that sounds like your dryer. You don't need to know the cause — describing what it's doing is enough for us to bring the right parts and tools.
Not heating
The drum turns and the cycle runs, but the air coming out is cold and the load stays wet.
Taking far too long
A load that used to take one cycle now needs two or three, or comes out damp every time.
Drum not turning
You can hear it running but the drum sits still, or it only turns when it's empty.
Dead or won't start
No lights, no response when you press start, or it hums without going anywhere.
Stops mid-cycle
It shuts down partway through, sometimes restarting once it has cooled down.
Noisy or rumbling
Squealing, thumping, grinding or a rattle that has got steadily worse.
Running too hot
The cabinet or the load is hotter than it should be, or there's a hot, scorched smell. Stop using it and book it in.
Water not draining
On a condenser or heat pump dryer: the tank isn't filling, won't empty, or water appears on the floor.
Door won't latch
The door won't stay shut, pops open mid-cycle, or the dryer thinks it's open when it isn't.
Error code showing
A code or flashing light on the display. Tell us the code when you book — it helps us prepare.
Tripping the power
The safety switch or circuit breaker goes when you turn the dryer on or partway through a cycle.
Something else
Odd smells, marks on clothing, or behaviour you can't explain. Describe it and we'll take a look.
Not sure which one fits? Book the visit anyway — diagnosing the fault is what the first appointment is for.
Vented, condenser and heat pump dryers
Vented
Blows warm, moist air out of the back into the room or a duct. Simple, and the type where airflow problems show up most.
Condenser
Collects the moisture as water in a tank or pumps it to a drain. Adds a condensate pump and reservoir to the list of things we test.
Heat pump
A condenser dryer that recycles its own heat, so it's gentler and cheaper to run. Well worth repairing, and usually worth more than the repair costs.
How It Works
What Happens at the Visit
Book a time
Choose a slot online and save 10% on the Service Call Fee. Tell us the make, model, what the dryer is doing and how it's installed.
Know when we're coming
Confirmation email, a reminder the day before, a text when we're one job away, then live tracking on the way.
Diagnose the fault
The technician runs the dryer, works out what has failed and explains the cost before any repair work starts.
Repair or order parts
Many dryer faults are finished on the spot. If a part is needed we order it and book a return visit — no second Service Call Fee.
Test and follow up
We run our dryer checks before closing the job, then follow up two weeks later to confirm all is well.
What we check before we call it finished
- General check of the cabinet and drum for rust
- The dryer turns under load, not just empty
- Check for noise while it's running
- The dryer is making warm air
- On condenser and heat pump dryers, the water pump is working
Good to know about testing
- A dryer has to be tested with a real load in it — an empty drum turns when a worn one under load won't.
- Testing only finds what isn't working at the time, so intermittent faults are the hardest to catch.
- Anything extra we find along the way gets shown to you and repaired within the same labour cap.
Four things that help before we arrive
- Empty the dryer and have a damp towel or two handy — we need something to test it with.
- Leave it plugged in and connected. A dryer can only be diagnosed while it runs.
- Clear the space around and in front of it, and tell us if it's wall-mounted, stacked or in a cupboard.
- The model and serial number are usually on a label around the door opening — a photo of it when you book helps us come prepared.
Clear Costs
What a Dryer Repair Costs
Charges are listed separately — Service Call Fee, labour, and parts. Parts are always quoted before we fit them.
Initial Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
Return Visit to Fit Parts
$100
(Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- No second Service Call Fee on return visits.
Capped Price Labour
Completion Goal: 1.5 hours per appliance.
Labour Cap: Maximum 2.5 hours per appliance, regardless of how long the repair takes.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
Got the washing machine playing up as well? Reply to your booking confirmation with the details and we'll look at it during the same visit with no extra Service Call Fee — each appliance has its own 2.5 hour labour cap. Full charges, payment methods and travel rates are set out under Rates & Discounts.
Book a Dryer RepairRepair Scope
Things That Can Affect a Dryer Repair
Two things are worth knowing before you book: what we repair inside the dryer, and how yours is installed. Access comes up on dryers more than on any other appliance.
We repair this
Heating, drive, control and airflow faults
- Heating elements, thermostats and thermal cut-outs
- Capacitors and thermal overload devices — the two parts we replace most often on dryers
- Motors, belts and the parts that drive the drum
- Door switches, catches and latches
- Timers, control boards, sensors and program faults
- Fans and blowers, and airflow restrictions inside the appliance
- Condensate pumps, reservoirs and drain hoses on condenser and heat pump dryers
Vented, condenser or heat pump — that's nearly everything that fails on a dryer, and it's repaired in your laundry.
A refrigeration specialist repairs this
The sealed circuit in a heat pump dryer
- Refrigerant leaks and re-gassing
- Compressor faults and replacement
- Repairs to the sealed pipework
A heat pump dryer has the same kind of sealed refrigeration circuit as a fridge. That work needs flame brazing on a workshop bench, so we don't undertake it.
It's uncommon, and it only applies to heat pump models. Everything else on the appliance is still ours — and if it is the sealed circuit, we'll tell you.
Worth sorting before we arrive
How your dryer is installed
Dryers end up in the tightest spots in the house. None of it stops the repair — it changes what the visit needs, which is much better known in advance than discovered on the day.
- Wall-mounted. For health and safety reasons, taking a dryer down needs at least two able-bodied people. If nobody on site can assist, a second technician may be needed, charged as labour at the standard rate.
- Stacked above the washing machine. Same two-person rule if it has to come off a stacking kit or bracket to be worked on.
- Built into cabinetry or a cupboard. Kick panels, doors or shelving that stop the dryer coming out have to be dismantled before we can service it.
Tell us how yours is installed when you book — a photo in the booking notes is ideal — and we'll bring the right people and gear.
Airflow, lint and the difference it makes
- Keep the lint filter clean between loads. Manufacturers expect it, and our repair warranty is conditional on user-level maintenance being kept up, as set out in our Terms & Conditions of Service.
- Restricted airflow makes a healthy dryer look broken. Long cycles, damp clothes, cabinet running hot. One of the first things we check.
- We repair the appliance, not the ducting. If the cause is the installation — a blocked or badly-run vent duct, or a laundry with nowhere for the moist air to go — we'll tell you what we found and what would fix it.
Practical Repair Advice
Repair or Replace Your Dryer?
With dryers, the type matters as much as the age. A heat pump or condenser dryer is an expensive appliance, and the faults that stop it are usually worth fixing. A basic vented dryer costs much less to replace, so the price of the part carries more weight. Capped labour means the repair bill can't run away from you either way.
Repair usually makes sense when
- It's a heat pump or condenser dryer that's otherwise sound
- The fault is heating, controls, a switch, a sensor or the drum drive
- The failed part is available and reasonably priced
- The cabinet and drum are in good condition, without rust
- It's wall-mounted and the bracket suits the current model
Replacement may be the better call when
- Parts are no longer available for the model
- The part cost approaches the value of an older vented dryer
- The sealed circuit in a heat pump dryer has failed
- There's significant rust in the cabinet or drum
- Several unrelated faults have appeared in a short time
We'll give you the honest answer once the dryer has been diagnosed, not before. If replacement is the better option we can refer you to a trusted local retailer who, where available, can pass on the commercial pricing normally offered to GBRS. You buy directly from the retailer, with no obligation to proceed. We can also do the changeover itself — including taking the old dryer off the wall and putting the new one up, which needs two technicians.
One thing worth knowing: if we've recommended replacement but can still get the dryer working, that particular repair isn't covered by our repair warranty. We'll always tell you when that's the situation before doing the work.
Explore Appliance ReplacementBook a Dryer RepairDryer Brands
Brands We Work On
With a network of more than 30 parts suppliers around the country, we can repair almost any dryer brand sold in Australia, as long as parts are still available for the model.
Authorised Service Agent
Through Warranty Partners
We Also Service
Can't see your brand? Send us the manufacturer, model and appliance type and we'll check parts availability with our suppliers. You can see every brand we work with under Brands We Repair.
Who Turns Up
Local Technicians You Can Trust
GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick. The person at your door is one of our own technicians — not a subcontractor you've never heard of.
The people who turn up
Qualified, and kept current
Between our technicians we have degree-qualified engineers, electronics specialists, electricians and multiple Cert IV qualifications. As authorised service agents we get regular manufacturer training, and we can go back to the manufacturers directly when an appliance needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across every appliance type we repair. We don't write the reviews, pick which ones appear or take any down.
Before You Book
Dryer Repair Questions
Book a Dryer Repair
Pick a time online and save 10% on the Service Call Fee. Tell us the make, model, what the dryer is doing and how it's installed, and we'll bring what we're likely to need.
Book OnlinePrefer to talk it through? Call 02 6190 0457 or email enquiry@gbrs.com.au.
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.