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In-Home Repairs Across Canberra
Washing Machine Repairs in Canberra
Not draining, not spinning, leaking or stopping mid-cycle? We diagnose and repair front loaders and top loaders in your home.
Book online and save 10% on your Service Call Fee.
Pay by card at the end of the visit and save 2.5% on labour.
Start Here
Washing Machine Problems We Can Help With
Find the one that sounds like your machine. You don't need to know the cause — describing what it is doing is enough for us to bring the right parts and tools.
Won't drain
Water sits in the drum at the end of the cycle, or the machine stops with the drum full.
Won't spin
Clothes come out soaking wet, or the spin cycle never gets up to speed.
Leaking water
Water on the laundry floor, under the machine, or running down the door.
Won't fill
No water enters the drum, it fills very slowly, or detergent isn't being taken up.
Loud or banging
Grinding, knocking or a machine that walks across the floor when it spins.
Door or lid stuck
The door won't unlock after a cycle, or the machine won't start because it thinks the door is open.
Error code showing
A code or flashing light on the display. Tell us the code when you book — it helps us prepare.
Stops mid-cycle
The cycle stalls or never finishes, or the machine runs for hours without progressing.
Dead or won't start
No lights, no response to the buttons, or it trips the power when you switch it on.
Drum not turning
Clothes sit in water without moving, or the drum turns freely but never washes properly.
No hot wash
Warm and hot cycles come out cold on machines that heat their own water.
Something else
Odd smells, marks on clothing or behaviour you can't explain. Describe it and we'll take a look.
Not sure which one fits? Book the visit anyway — diagnosing the fault is what the first appointment is for.
How It Works
What Happens at the Visit
Book a time
Choose a slot online and save 10% on the Service Call Fee. Tell us the make, model and what the machine is doing.
Know when we're coming
Confirmation email, a reminder the day before, a text when we're one job away, then live tracking on the way.
Diagnose the fault
The technician tests the machine, identifies what has failed and explains the cost before any repair work starts.
Repair or order parts
Many faults are finished on the spot. If a part is needed we order it and book a return visit — no second Service Call Fee.
Test and follow up
We run our washing machine checks before closing the job, then follow up two weeks later to confirm all is well.
What we check before we call it finished
- General check for leaks, pooling water or corrosion
- Filter and drain port clear of debris
- The machine drains
- The machine fills with water
- The machine heats water, where applicable
- The machine agitates
- The machine spins
A washing machine cycle can run for well over two hours, so we use an accelerated functional test rather than sitting through a full cycle. Testing can only find what isn't working at the time, and while the original fault is present some stages can't be tested until it's repaired. If we find additional problems along the way, we'll show you and repair them within the same labour cap.
Clear Costs
What a Washing Machine Repair Costs
Charges are listed separately — Service Call Fee, labour, and parts. Parts are always quoted before we fit them.
Initial Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
Return Visit to Fit Parts
$100
(Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- No second Service Call Fee on return visits.
Capped Price Labour
Completion Goal: 1.5 hours per appliance.
Labour Cap: Maximum 2.5 hours per appliance, regardless of how long the repair takes.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
Got a dryer or dishwasher playing up as well? Reply to your booking confirmation with the details and we'll look at it during the same visit with no extra Service Call Fee — each appliance has its own 2.5 hour labour cap. Full charges, payment methods and travel rates are set out under Rates & Discounts.
Book a Washing Machine RepairRepair Scope
What We Can Repair — and What Needs a Workshop Bench
Nearly every washing machine fault is repaired in your laundry. There's one job that belongs on a workshop bench instead, and it's worth knowing which before you book.
We repair this
Pump, valve, lock, hose and control faults
- Blocked drains, filters and drain hoses
- Drain pumps and pump faults
- Inlet valves and hoses on a machine that won't fill
- Door locks, lids and switches
- Timers, control boards and program faults
- Leaks from hoses, fittings and connections
This is nearly everything that fails on a washing machine, front loader or top loader, and it's repaired in your laundry.
Needs a workshop bench
Bearings, inner drum and tub removal
- Bearing replacement
- Inner drum removal
- Outer tub removal
Reaching these means stripping the machine back to its shell, so it's bench work rather than in-home work. It's also the one repair where the cause — corrosion, sand or foreign objects — often means the repair won't last, so on a machine that old, replacing it is usually the better value. We can help with that too.
Not sure what's wrong? That's normal — book the visit as usual. Everything else on a washing machine we handle in your home. And in the rare case it does turn out to be bearings or a drum, we charge the Service Call Fee only with no labour on top, and you'll still know exactly what's wrong and what your options are.
Practical Repair Advice
Repair or Replace Your Washing Machine?
Most washing machine faults are worth checking before you replace the machine. Pumps, valves, door locks, hoses, drain blockages and control faults are usually repairable for far less than the cost of a new machine — and capped labour means the repair bill can't run away from you.
Repair usually makes sense when
- The machine is otherwise in good condition
- The failed part is available and reasonably priced
- The fault is in the pump, valves, hoses, door lock, filter or controls
- You're happy with how the machine washes
Replacement may be the better call when
- The bearings, drum or tub have failed
- Parts are no longer available for the model
- The part cost approaches the value of the machine
- There's existing rust, water damage or multiple unrelated faults
We'll give you the honest answer once the machine has been diagnosed, not before. If replacement is the better option we can refer you to a trusted local retailer who, where available, can pass on the commercial pricing normally offered to GBRS. You buy directly from the retailer, with no obligation to proceed.
One thing worth knowing: if we've recommended replacement but can still get the machine working, that particular repair isn't covered by our repair warranty. We'll always tell you when that's the situation before doing the work.
Explore Appliance ReplacementBook a Washing Machine RepairWashing Machine Brands
Brands We Work On
With a network of more than 30 parts suppliers around the country, we can repair almost any washing machine brand sold in Australia, as long as parts are still available for the model.
Authorised Service Agent
Through Warranty Partners
We Also Service
Can't see your brand? Send us the manufacturer, model and appliance type and we'll check parts availability with our suppliers. You can see every brand we work with under Brands We Repair.
Who Turns Up
Local Technicians You Can Trust
GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick. The person at your door is one of our own technicians — not a subcontractor you've never heard of.
The people who turn up
Qualified, and kept current
Between our technicians we have degree-qualified engineers, electronics specialists, electricians and multiple Cert IV qualifications. As authorised service agents we get regular manufacturer training, and we can go back to the manufacturers directly when a machine needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across every appliance type we repair. We don't write the reviews, pick which ones appear or take any down.
Before You Book
Washing Machine Repair Questions
Book a Washing Machine Repair
Pick a time online and save 10% on the Service Call Fee. Tell us the make, model and what the machine is doing, and we'll bring what we're likely to need.
Book OnlinePrefer to talk it through? Call 02 6190 0457 or email enquiry@gbrs.com.au.
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.