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In-Home Repairs Across Canberra
Fridge and Refrigerator Repairs in Canberra
Not cooling, icing up, leaking or freezing your salad? We diagnose fridges and freezers in your kitchen and repair the faults behind most refrigerator problems.
Book online and save 10% on your Service Call Fee.
Pay by card at the end of the visit and save 2.5% on labour.
Start Here
Fridge Problems We Can Help With
Find the one that sounds like yours. You don't need to work out the cause — telling us what the fridge is doing is enough for us to arrive prepared.
Not cooling
The fridge is running but the food inside is warm, or the whole cabinet has come up to room temperature.
Freezer not freezing
Ice cream going soft, frost forming on the food, or things thawing out at the back of the freezer.
Fridge warm, freezer cold
The freezer side is fine but the fridge side isn't. Usually an airflow, fan or defrost problem.
Freezing your food
Milk and salad freezing in the fridge section, or ice forming on the shelves and along the back wall.
Ice building up
A wall of ice at the back of the freezer, or frost that keeps coming back after you clear it.
Water leaking or pooling
Water in the crisper, sitting under the fridge, or running out onto the kitchen floor.
Noisy or rattling
Buzzing, clicking, rattling, or a fan noise that has changed or grown louder than it used to be.
Door won't seal
The door won't stay shut, the seal is torn or perished, or condensation forms around the opening.
Alarm that won't stop
Beeping or a temperature alarm that keeps sounding even with the doors properly closed.
Error code showing
A code or flashing light on the display. Tell us the code when you book — it helps us prepare.
Lights or controls
Interior light out, a blank or unresponsive panel, or temperature settings that won't hold.
Tripping the power
The fridge trips the safety switch when it's plugged in, or it has stopped running altogether.
Something else — a water or ice dispenser that's stopped, a smell you can't place, or a fridge that just isn't right? Book the visit anyway. Working out what's actually wrong is what the first appointment is for.
How It Works
What Happens at the Visit
Book a time
Choose a slot online and save 10% on the Service Call Fee. Tell us the make, model and what the fridge is doing.
Know when we're coming
Confirmation email, a reminder the day before, a text when we're one job away, then live tracking on the way.
Diagnose the fault
The technician tests the fridge, identifies what has failed and explains the cost before any repair work starts.
Repair or order parts
Many faults are finished on the spot. If a part is needed we order it and book a return visit — no second Service Call Fee.
Test and follow up
We run our refrigerator checks before closing the job, then follow up two weeks later to confirm all is well.
What we check before we call it finished
- Door seals
- Ice build-up
- Operation of the fans
- Air entering the fridge cavity at 0°C
- Air entering the freezer cavity at −15°C
- Defrost operation monitored
Good to know about testing
- A fridge needs time to settle after being opened up or moved, so temperatures are read once it has stabilised.
- Defrost cycles run on a timer, so defrost faults are confirmed by monitoring rather than a single reading.
- Intermittent faults can only be found while they're happening — tell us when yours tends to show up.
- Anything extra we find along the way gets shown to you and repaired within the same labour cap.
Four things that help before we arrive
- Leave the fridge plugged in and running. It can only be diagnosed while it's operating.
- If it isn't holding temperature, move perishable food to an esky or another fridge.
- We'll need to pull the fridge out, so clearing the top and the space beside it saves time.
- The model and serial number are usually on a label inside the fridge cavity — a photo of it when you book helps us come prepared.
Clear Costs
What a Fridge Repair Costs
Charges are listed separately — Service Call Fee, labour, and parts. Parts are always quoted before we fit them.
Initial Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
Return Visit to Fit Parts
$100
(Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- No second Service Call Fee on return visits.
Capped Price Labour
Completion Goal: 1.5 hours per appliance.
Labour Cap: Maximum 2.5 hours per appliance, regardless of how long the repair takes.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
One thing worth knowing up front: in the uncommon case that diagnosis shows the fault is in the sealed refrigeration system — the one area we don't work on — you pay the Service Call Fee only, with no labour on top.
Something else in the kitchen or laundry misbehaving too? Reply to your booking confirmation with the details and we'll look at it during the same visit with no extra Service Call Fee — each appliance has its own 2.5 hour labour cap. Full charges, payment methods and travel rates are set out under Rates & Discounts.
Book a Fridge RepairRepair Scope
What We Can Repair — and What Needs a Refrigeration Specialist
Most fridge faults are electrical, mechanical or control problems, and those we handle in your kitchen. There is one part of a refrigerator we don't work on, and it's worth knowing which before you book.
We repair this
Electrical, control, fan and defrost faults
- Defrost heaters, defrost thermostats and sensors
- Evaporator and condenser fans, dampers and airflow controls
- Door seals, hinges and doors that won't close properly
- Thermostats, temperature sensors and control boards
- Blocked defrost drains and leaks inside the cabinet
- Interior lighting, displays, and electrical faults including a fridge that trips the safety switch
This is most of what fails on a fridge, and it's repaired in your home.
A refrigeration specialist repairs this
Sealed refrigeration system faults
- Refrigerant leaks and re-gassing
- Compressor faults and replacement
- Repairs to the sealed pipework
This work needs flame brazing on a workshop bench, so we don't undertake it. It's uncommon — most fridges we're called out to have something else wrong.
Not sure which one you've got? Neither is anyone else until the fridge has been looked at — the symptoms overlap, and diagnosis is the only way to tell them apart. Book the visit as usual. If it does turn out to be the sealed system, you pay the Service Call Fee only, with no labour on top, and you'll still know exactly what has failed and what your practical options are.
Practical Repair Advice
Repair or Replace Your Fridge?
Fridges are worth checking before you replace them. Defrost heaters, thermostats, fans, sensors, seals and control faults are usually repairable for a fraction of the cost of a new fridge — and capped labour means the repair bill can't run away from you.
Repair usually makes sense when
- The cabinet, liner, shelves and doors are in sound condition
- The fault is in the defrost system, a fan, a sensor, a seal or the controls
- The failed part is available and reasonably priced
- The fridge is integrated, or sized to a cavity in your cabinetry
Replacement may be the better call when
- Diagnosis points to the sealed refrigeration system
- Parts are no longer available for the model
- The liner is cracked, or the cabinet is rusted or damaged
- The part cost approaches the value of the fridge
- Several unrelated faults have appeared in a short time
Age on its own is a poor guide. A fifteen-year-old fridge with a failed defrost heater is usually worth fixing; a much newer one with a sealed-system fault often isn't. What matters is which part has failed, whether it can still be bought, and the condition of the cabinet around it.
We'll give you the honest answer once the fridge has been diagnosed, not before. If replacement is the better option we can help with that too, with one fridge-specific limit worth knowing up front: we aren't set up to transport fridges, so the new one needs to be delivered to you by the retailer and the old one stays with you to dispose of. Everything else still applies — we can tell you what will fit the space, refer you to a local retailer who can pass on the commercial pricing normally offered to GBRS where it's available, connect and test the new fridge on site, and disconnect the old one and get it ready to go. There's no second Service Call Fee when replacement follows a repair visit, and the installation carries a 12-month warranty. See Appliance Replacement for how the whole changeover works.
One thing worth knowing: if we've recommended replacement but can still get the fridge working, that particular repair isn't covered by our repair warranty. We'll always tell you when that's the situation before doing the work.
Explore Appliance ReplacementBook a Fridge RepairFridge Brands
Brands We Work On
With a network of more than 30 parts suppliers around the country, we can repair almost any refrigerator brand sold in Australia, as long as parts are still available for the model. That covers top and bottom mount fridges, side-by-side and French door models, integrated fridges and standalone freezers.
Authorised Service Agent
Through Warranty Partners
We Also Service
Can't see your brand? Send us the manufacturer, model and appliance type and we'll check parts availability with our suppliers. You can see every brand we work with under Brands We Repair.
Who Turns Up
Local Technicians You Can Trust
GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick. The person at your door is one of our own technicians — not a subcontractor you've never heard of.
The people who turn up
Qualified, and kept current
Between our technicians we have degree-qualified engineers, electronics specialists, electricians and multiple Cert IV qualifications. As authorised service agents we get regular manufacturer training, and we can go back to the manufacturers directly when an appliance needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across every appliance type we repair. We don't write the reviews, pick which ones appear or take any down.
Before You Book
Refrigerator Repair Questions
Book a Fridge Repair
Pick a time online and save 10% on the Service Call Fee. Tell us the make, model and what the fridge is doing, and we'll bring what we're likely to need.
Book OnlinePrefer to talk it through? Call 02 6190 0457 or email enquiry@gbrs.com.au.
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.