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Appliance Service Work Across Canberra
Warranty, Property & Partner Services
Appliance repair and support for manufacturers, warranty providers, retailers, property managers and service partners — carried out by our own technicians, across Canberra and surrounds.
Authorised service agent, fully insured, Canberra-owned since 2015.
Repairing your own appliance? Book online and save 10% on the Service Call Fee.
Who We Work For
Appliance Service for Businesses & Organisations
Appliance repair and support for manufacturers, warranty providers, retailers, property managers and service partners. Every job is carried out by our own technicians and runs the same process, set out further down this page.
Manufacturers & Importers
For brands needing an authorised service agent in Canberra. We already act for a number of them.
- In-warranty service on your behalf
- Customer contacted and booked directly by us
- Outcomes reported back in your format
- Manufacturer training taken to stay current
Faults found not to be covered are charged to the customer as an ordinary repair.
To start: send us the work order, or talk to us about becoming your Canberra agent. Ask us for the work-order address and it will feed straight into our job system. Brands we hold now: Brands We Repair.
Warranty Providers & Service Networks
For national repair and warranty companies and other service providers needing a qualified technician to cover Canberra jobs.
- Attendance, diagnosis and repair against your work order
- Findings reported in the detail your process needs
- Parts sourced through our own supplier network
- Account terms available for regular volume
To start: email enquiry@gbrs.com.au or call 02 6190 0457, and we'll give you the address that drops work orders straight into our job system.
Retailers
For stores whose customer needs service after the sale. In warranty that normally starts with the manufacturer — and where we're the agent for that brand, asking for GBRS is all it takes.
- Warranty jobs that reach us on the manufacturer's work order
- Out-of-warranty service, so the customer isn't sent away empty-handed
- Delivery damage and early faults, assessed and documented in writing
- Installation and changeover of appliances you've sold, wired-in included
To start: point the customer at the manufacturer and ask for GBRS, or get in touch for anything outside a warranty claim.
Property Managers, Landlords & Agencies
For anyone responsible for appliances in a property someone else lives in.
- We contact the tenant directly to arrange access
- We work with property work order systems
- Findings reported back, in writing where it matters
- Full public liability insurance
- Account clients get Service Call Fee and labour discounts automatically
To start: send the work order. Whoever books it is responsible for the invoice until it's paid, or until the other party confirms by email that they're taking it on.
Services any of them can call on
Inspection & Reporting
The condition of an appliance established and written down — after a move, storm, fire or water, for a claim, or for a managed property. Honest and unbiased, including when that's inconvenient.
Detail: Inspection & Reporting
Replacement & Installation
When repair isn't the answer, the changeover is one job: what will fit, collection, installation including wired-in ovens and cooktops, and the old appliance taken away.
Detail: Appliance Replacement
Workshop Repairs
Portable appliances — microwaves, robot vacuums, air fryers, portable fridges — repaired on the bench at Fyshwick rather than on site, with their own pricing and drop-off hours.
Detail: Small Appliance Repairs
Before you send us work.
- Domestic appliances, in and around Canberra. We work from Fyshwick and generally don't travel more than 60 minutes out. Commercial appliance work is taken by arrangement, without the labour cap.
- Almost any brand, subject to parts. More than 30 parts suppliers nationally, so the real limit is whether parts are still made for the model.
- A few repairs need a bench, a licence or another trade. Which ones, and what happens when that's the answer, is set out under repair scope below.
Booking Your Own Repair
Is Your Appliance Under Warranty?
It's the one question worth answering before you book, because it decides who pays and how the job should reach us. Everything else — the process, the testing, the technician — is identical either way.
Still under warranty
Start with the manufacturer, not with us
The manufacturer raises a work order and sends it to a local repairer — and you're welcome to ask for GBRS. Booking and paying us directly for a repair the manufacturer would have covered means paying for something you were entitled to have done under warranty.
Once the work order reaches us, we contact you to arrange a time. If the manufacturer has told you to come straight to us, have these ready:
- Your warranty claim number
- Any emails or messages from the manufacturer
- Proof of purchase
- The appliance make and model
- Your name, address, phone and email
If the fault turns out not to be covered by the manufacturer, it's charged as an ordinary repair — and we'll tell you before that happens.
Out of warranty, or not sure
Book it with us directly
Pick a time online and save 10% on the Service Call Fee. Tell us the appliance, the make and model, and what it's doing.
Not sure whether you're still covered? Most appliances carry at least 12 months from purchase, and the receipt is the place to check. If you'd rather ask us first, call and we'll talk it through — we'd rather point you back to the manufacturer than take a booking you didn't need to make.
The process, pricing and 12-month repair warranty set out below are the same as for any job we take on.
Book an Appliance RepairCall 02 6190 0457Appliance-specific detail lives on the repair pages — washing machines, dryers, dishwashers, fridges and freezers, ovens, cooktops and stoves and rangehoods.
The Repair Process
How GBRS Service and Repair Work Is Handled
Whoever arranged the job — the customer, a manufacturer, a warranty provider, a retailer or a property manager — the work itself runs the same way. Four steps, and many repairs stop at step three.
The job reaches us
Send us the job request or work order and we'll contact the customer or tenant to arrange a time — that's the quickest route, and it keeps the paperwork with the job. Appliance owners booking their own repair can book online instead and save 10% on the Service Call Fee.
We test the appliance
A technician attends, runs the test procedure for that appliance type and establishes what has failed. You'll know the cost before any repair work starts.
Repair on the spot, or a clear next step
Where the fault and the parts allow, the repair is finished during that visit. Where they don't, you get the diagnosis, the cost and the options before we leave.
Parts fitted, appliance tested
If a part was ordered, we come back and fit it — no second Service Call Fee. Nothing is called finished until the appliance passes our checks.
You'll know where we are
- Confirmation email as soon as the booking is made
- A reminder the day before your appointment
- A text when we're one job away, so you're not waiting all morning
- Live tracking once the technician is on the way
- A follow-up two weeks later, to confirm the appliance is still behaving
Those updates go to whoever is at the property, so a tenant or a customer isn't waiting on a phone call from you. Online booking shows live availability, and when we have a gap we can sometimes attend within a couple of hours. See what to expect before you book.
The First Visit
Diagnosis, or Straight to the Repair
The most common question we're asked is whether the first visit is only a diagnosis. It isn't. The first 30 minutes on site is covered by minimum labour, and how that time is used depends on what the appliance turns out to need.
When the fault is already clear
We get straight on with the repair
Blocked drains, filters and hoses, door locks, elements, switches and pumps are all commonly sorted during the same visit, as long as the part is on the van or isn't needed at all. Plenty of jobs start and finish in one appointment.
When it isn't
The time goes into working it out
Testing, inspection and diagnosis until we can say what has failed and what the repair involves. You're paying for the technician's time either way — the difference is only what that time is spent on.
What else happens while we're there
The whole appliance is checked
Not just the fault you reported. We run the full test procedure for that appliance type, and if we find something else we'll show you — repairs to additional faults sit within the same labour cap.
You hear it before it's done
What has failed, what the repair involves and what it will cost, explained before any repair work starts. Parts are always quoted before they're fitted.
If the fault won't show itself
Testing only finds what isn't working at the time. Where an intermittent fault doesn't appear, we record what we tested and what we'd look at next. Details help — the cycle, an error code, or a short video.
Payment is due at the end of the visit, and paying by card with the technician saves 2.5% on labour. Where the job came in on a work order, it's invoiced to whoever sent it, on the arrangement we have with them.
If Parts Are Needed
When a Part Has to Be Ordered
A van can't carry every part for every appliance, so some repairs need a part ordered in. Here's how that runs, and what it costs.
Identified on site
The part is identified from the appliance itself — the model and serial off the data label, and what the testing showed.
Quoted before it's ordered
Parts and freight are charged separately from labour, and quoted before anything is ordered or fitted. Nothing goes on order until you say yes.
Ordered and booked in
We order through our own supply network — more than 30 parts suppliers around the country — and book the return visit when the part is on its way.
Fitted and tested
The return visit is minimum labour only — no second Service Call Fee — and the appliance is tested again before the job is closed.
Two things worth knowing about parts.
- Already know the part? Tell us when you book — you can reply to your confirmation email — and we can order it ahead of the appointment and adjust the booking time to suit. If we didn't diagnose the appliance and the part turns out not to be the one, you can have it fitted anyway or return it, with a 25% restocking fee.
- We fit the parts we supply. GBRS supplies parts as part of a repair rather than over the counter, and a part you supply yourself is treated as an experimental repair, which isn't covered by our repair warranty. Changed your mind after a part is on order? Let us know in writing — the parts cost still applies. The detail is in our Terms & Conditions of Service.
Clear Costs
How the Pricing Works
Three separate charges, and they're listed separately on your invoice: the Service Call Fee, labour, and parts. Nothing is bundled into an hourly rate you can't see the shape of.
Initial Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
Return Visit to Fit Parts
$100
(Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- No second Service Call Fee on return visits.
Capped Price Labour
Completion Goal: 1.5 hours per appliance.
Labour Cap: Maximum 2.5 hours per appliance, regardless of how long the repair takes.
The cap covers the repair, not each visit — a first visit and a return visit to fit parts share the same 2.5 hours. Parts and freight are additional and always quoted first.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
More Than One Appliance
Got a second appliance playing up? Reply to your booking confirmation with the details and we'll look at it during the same visit with no extra Service Call Fee. Each appliance has its own 2.5 hour labour cap.
Please don't create a second online booking for it — that adds a Service Call Fee you don't need to pay.
Account Clients
Organisations that send us work regularly — manufacturers, warranty companies, agencies and other service providers — can be set up as account clients, with a payment arrangement instead of payment at each visit.
Account clients in good standing have the Service Call Fee and labour discounts applied automatically, and bank transfer is available to them by prior arrangement.
For everyone else, payment is due at the end of each visit, by card with the technician or online through the link on your invoice. Addresses within about a 30-minute drive of Fyshwick have no travel fee; further out, travel is charged at the labour rate and doesn't count towards the cap. Full charges, payment methods and travel rates are under Rates & Discounts, and the conditions in our Terms & Conditions of Service.
Book an Appliance RepairPractical Repair Advice
When Repairing Isn't the Right Answer
Most appliance faults are worth repairing, and we'll say so when they are. Sometimes the diagnosis says otherwise — and that's still a useful outcome, because you now know rather than guess.
What usually tips it
- The part costs a large share of what the appliance is worth
- Parts are no longer available for the model
- The failure is one of the repairs that isn't practical in-home
- There's existing rust, water damage or several unrelated faults
What happens next
You don't start again. A replacement carries on as the same job — we already have the model, the measurements and the way it's installed — so there's no second Service Call Fee, and the same labour cap carries across for up to 3 months after our first visit.
We don't sell appliances, so nothing is riding on what you choose. Where a local retailer can pass on the commercial pricing normally offered to GBRS, we'll refer you — you buy directly from them, with no obligation.
One thing worth knowing: if we've recommended replacement but can still get the appliance running, that particular repair isn't covered by our repair warranty. We'll tell you when that's the situation before doing the work.
Explore Appliance ReplacementGet It in Writing InsteadRepair Scope
When a Repair Needs Something Different
An in-home service covers the great majority of appliance faults — we'd put it at around 95%. A few need a workshop bench, a different licence or a different trade, and it usually takes a proper diagnosis to know which.
Repaired in your home
Nearly everything that fails on an appliance
- Pumps, motors, valves and hoses
- Elements, thermostats and sensors
- Door locks, lids, switches and seals
- Timers, control boards and program faults
- Blockages, leaks and drainage problems
- Electrical faults, including wired-in ovens and cooktops
Appliance-specific detail lives on each repair page — that's where the boundaries for your appliance type are set out properly.
Needs a bench, a licence or another trade
A short list, and we'll tell you plainly
- Sealed-system refrigeration — refrigerant, leaks and compressors. Fridge repairs
- Washing machine bearings, drums and tubs — stripping the machine to its shell is bench work. Washing machine repairs
- Gas system work. We repair the electrical side of a gas appliance, including ignition and thermocouples, but the gas itself is a licensed gas fitter's job. Oven & cooktop repairs
- Other workshop-level repairs that can't be done where the appliance stands.
- Work on the building rather than the appliance — new circuits and switchboard work, new water or waste points, cabinetry, and ductwork or external vents.
Where one of these comes up we say so, and point you at the trade that handles it.
Not sure what's wrong? Book the visit as usual — working that out is what the appointment is for. If diagnosis shows the appliance needs one of these specialist repairs, we charge the Service Call Fee only and don't add labour charges, and you'll still know exactly what has failed and what your options are.
Before We Arrive
Getting Ready for the Visit
None of this takes long, and all of it makes the appointment go faster — which, with capped labour charged by time, is money as well as convenience.
What helps on the day
- Clear access to the appliance — a path to it, and the cupboard, bench or floor around it emptied.
- Leave it connected and powered where it's safe to. An appliance can only be tested if it can run, so please don't uninstall or dismantle it for us.
- The make, model and serial if you have them, and any error code showing.
- A description of the fault — when it happens, what cycle it's on, and a short video if you've managed to catch it.
- Someone home, or a responsible adult over 18 with access, and a way to pay at the end of the visit.
A couple of installation things
Built-in appliances sometimes can't be removed until a kick panel comes off, or where an appliance has been tiled in. Where that's the case it needs sorting before we can service it.
Wall-mounted and plinth-mounted appliances need two people to come down safely. If nobody on site can help, a second technician is charged as labour.
Arranging the job for someone else, or renting? Tell us who's paying and who we should contact for access — see Appliance Service for Businesses & Organisations. Cancellation and attendance terms are in our Terms & Conditions of Service.
After the Repair
What Happens Once the Job Is Closed
12-month repair warranty
Completed repairs carry a 12-month warranty on the parts and labour for that repair. It starts from the date of the final invoice and is in effect once that invoice has been paid.
We check back in
Every appliance has a two-week monitoring period, and we follow up at the end of it to confirm the repair is holding up. There's also limited cover for new faults that appear soon after a repair.
If something isn't right
Reply to the email your invoice came in — it carries your job number and what we did. We'll assess whether what's happening relates to the work we performed, and go from there.
Eligibility, timeframes and exclusions are set out in full under Terms & Conditions of Service, and there's more in our FAQ.
Who Turns Up
Local Technicians You Can Trust
GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick. The person at your door is one of our own technicians — not a subcontractor you've never heard of.
The people who turn up
Qualified, and kept current
Between our technicians we have degree-qualified engineers, electronics specialists, electricians and multiple Cert IV qualifications. As authorised service agents we get regular manufacturer training, and we can go back to the manufacturers directly when an appliance needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across repairs, replacements and everything else we do. We don't write the reviews, pick which ones appear or take any down.
Before You Book
Common Questions About Our Service
Ready to Send Us Work?
Manufacturers, warranty providers, retailers and property managers: tell us the sort of work you have and where it comes from, and we'll set up how it reaches us — including account terms where the volume warrants it. Call 02 6190 0457 or email enquiry@gbrs.com.au.
Repairing your own appliance? Pick a time online and save 10% on the Service Call Fee. Tell us the appliance, the make and model and what it's doing, and we'll bring what we're likely to need.
Book an Appliance Repair
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.