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In-Home Inspections Across Canberra
Appliance Inspection & Reporting in Canberra
When you need to know what has happened to an appliance — and need it in writing. We inspect, test and report what we find.
Honest and unbiased findings, in a written report.
Tell us what happened when you book — it helps us know what to look for.
Start Here
Why You Might Need an Appliance Inspection
An inspection is for when knowing isn't enough — when you need what's wrong with an appliance established properly and written down. These are the situations we're usually called out for.
Damaged in a move
The appliance worked before the removalists came and doesn't now, or it arrived with damage. Someone needs the condition assessed and documented.
After a storm or electrical event
A surge, an outage or a strike, and afterwards the appliance won't run or behaves oddly. You need to know what it did to the appliance.
After fire, smoke or water
An appliance has been through an incident and its condition needs assessing before anyone decides whether it's still usable.
A claim is being made
An insurer, assessor or removalist has asked for documentation about the appliance. We provide the findings; the claim decision stays with them.
Rental and managed property
A landlord, property manager or tenant needs the state of an appliance established by someone with no stake in the answer. See Warranty, Property & Partner Services.
Repair or replace
You need a considered assessment in writing before spending money either way — what's wrong, what a repair involves, and whether it's worth doing.
Not sure whether your situation calls for an inspection or a straightforward repair? Tell us what happened and we'll say which one you actually need.
The Inspection
What We Examine
The inspection happens where the appliance is installed, and it's the same technical work as a diagnosis — done with the intention of writing it down properly afterwards.
The condition it's in
A general inspection of the appliance as we find it, inside and out, including anything visible that looks inconsistent with normal wear.
What it actually is
Make, model and serial recorded from the data label by photograph, so the report is unambiguously about your appliance.
How it performs
The full functional test procedure for that appliance type — the same checks we run on every repair, not a look and a guess.
What has failed
Diagnosis of the fault as far as testing can establish it — which component, and what it's doing to the appliance.
Whether it can be fixed
What a repair would involve, whether parts are still available for the model, and whether the repair is a sensible thing to do.
The limits of testing
Testing finds what isn't working at the time. Intermittent faults may not appear, and some stages can't be tested while the main fault is present. The report says so where it matters.
Appliances we inspect
Broadly, if we repair it we can report on it — washing machines, dryers, dishwashers, fridges and freezers, ovens, cooktops and stoves and rangehoods. More than one appliance can be inspected on the same visit. If you have something else, tell us the appliance type and we'll say whether it's a job for us.
The Deliverable
What You Receive
A written report, prepared after the visit and supplied to you. This is what's in it.
In the report
Findings, in writing
- The appliance — make, model and serial, taken from the data label
- Its condition — what we observed, as we found it
- What we tested — and what each test showed
- The diagnosis — what has failed, where testing establishes it
- Repairability — whether it can be repaired, what that involves, and whether parts are available
- Our recommendation — repair, replace, or no fault found
Issued within 2 weeks of the visit.
Why it's worth having
Honest and unbiased — including when that's inconvenient
Our reports are honest and unbiased and may not favour the person who commissioned them. If the appliance turns out to be fine, the report says so. If the damage doesn't look like what you've described, the report says that too.
That's not a caveat, it's the whole value of the document. A report that only ever agreed with whoever paid for it wouldn't be worth commissioning — and wouldn't carry any weight with the person you're giving it to.
How It Works
How an Inspection and Report Works
Tell us what happened
Book a time and describe the appliance and the incident. The more specific you are, the better we know what to look for.
We attend and inspect
A technician comes to the appliance where it's installed. You'll get a confirmation, a reminder, and live tracking on the way.
We test and record
Condition, identification and the full functional test for that appliance type, recorded as we go rather than from memory afterwards.
The report is written
Prepared after the visit, back at the office. How detailed it needs to be depends on what the report has to cover.
You get it in writing
The report is issued within 2 weeks of the visit, and we'll talk you through what it means and what your options are.
What to have ready
- The make and model, and where the appliance is installed
- What happened and when — dates and specifics matter more than adjectives
- Any claim, job or reference number the report needs to quote
- Photos taken before or straight after the incident, if you have them
- Whether the appliance has been repaired before, and by whom
- The appliance left connected and powered, if it's safe — it can only be tested if it can run
Clear Costs
What an Inspection and Report Costs
An inspection is charged like any diagnostic visit. The report comes out of that same work — there's no separate fee for writing it.
The Inspection Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes on site.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
If You Decide to Go Ahead
No new Service Call Fee
(The inspection continues as one job)
- A repair or replacement carries on from the diagnosis.
- You're not starting again and not paying to be diagnosed twice.
- From there the standard repair terms apply.
The report isn't an extra charge. We prepare it from our regular diagnostic process — the same inspection, testing and findings we'd record on any diagnostic visit. What you're paying for is the technician's time, not the document.
Deciding to repair or replace doesn't restart the clock. If you go ahead after reading the report, we treat it as a continuing job rather than a new one, so there's no second Service Call Fee and no second diagnosis.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
The report is payable by whoever commissions it, and more than one appliance can be inspected on the same visit. Full charges, payment methods and travel rates are set out under Rates & Discounts, and the reporting terms under Terms & Conditions of Service.
Book an InspectionReport Scope
What the Inspection Can Tell You
Knowing what the report does and doesn't settle is what makes it useful to the person you hand it to. This is an appliance inspection, carried out by appliance technicians.
What the report establishes
What we found, tested and concluded
- The condition of the appliance on the date it was inspected
- What was tested, and the result of each test
- Whether the appliance operates correctly
- What has failed, where testing establishes it
- What a repair would involve and whether it's viable
- Whether replacement is the more sensible option
Where the appliance itself shows what happened to it, the report says so.
What it isn't
Decisions that belong to someone else
- It isn't a determination of who is liable
- It isn't an insurer's claim decision — that stays with the insurer
- It isn't a building, property or contents report
- It isn't a formal valuation
- It isn't a forensic examination, and we don't act as expert witnesses
Where the physical evidence doesn't support a conclusion, we say what we found and stop there rather than guess. That restraint is what makes the conclusions we do draw worth something.
Next Steps
What Happens After the Inspection
The report isn't the end of the conversation. Whichever way it lands, there's a sensible next move and we can usually help with it.
The repair is worth doing
We carry on from the diagnosis rather than starting again — no second Service Call Fee, no second diagnosis. From there it's a standard repair, with the usual 12-month warranty on the parts and labour.
Replacement makes more sense
We handle changeovers as well — advice on what fits, the swap itself, and taking the old appliance away. See Appliance Replacement.
Nothing is wrong with it
Sometimes the finding is that the appliance tested correctly. That's a real result, and having it documented by a technician is often exactly what the situation needed.
It needs someone else
If the problem turns out to sit outside the appliance — in the wiring, the plumbing or the building — the report says what we found so the right trade knows where to start.
Who Turns Up
Local Technicians You Can Trust
A report is only as good as the person who wrote it. GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick, and the technician who inspects your appliance is one of our own.
The people who turn up
Qualified to say what we're saying
Between our technicians we have degree-qualified engineers, electronics specialists, electricians and multiple Cert IV qualifications. As authorised service agents for a number of manufacturers we get regular factory training, and we can go back to the manufacturer directly when a question about an appliance needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across every appliance type and service we provide. We don't write the reviews, pick which ones appear or take any down.
Before You Book
Inspection & Reporting Questions
Need an Appliance Inspected?
Pick a time online and save 10% on the Service Call Fee. Tell us the appliance, what happened and what the report needs to cover, and we'll confirm the likely charge before we start.
Book an InspectionNot sure an inspection is what you need? Call 02 6190 0457 or email enquiry@gbrs.com.au and we'll tell you straight.
Canberra appliance repairs without the runaround. Save 10% on the Service Call Fee when you book online.