Frequently Asked Questions About Appliance Repairs

Trust & Reliability

What training and experience do your technicians have?

We are able to draw on a range of training and experience. Among our technicians we have degree qualified engineers, electronic specialists, electricians and multiple Cert IV qualifications. Combined, we have decades of experience working on your dishwashers, washing machines, dryers, refrigerators, stoves, cooktops and ovens.

As Authorised Service Technicians in Canberra for multiple manufacturers, we have regular training updates on the latest in appliance technology as well as the ability to draw on the manufacturers themselves as a valuable information resource.

How can I know I can trust your service?

The Ginger Beard Repair Service has been operating in Canberra since 2015. Our service is built on a foundation of integrity, backed by hundreds of customer testimonials and ratings praising our appliance repair service. We've earned the trust of the community through our commitment to quality and transparency.

Do you offer any guarantees or warranties on your repairs?

Absolutely. We stand by our work. Our repairs carry a 12 month part & labour warranty. If the same issue arises after we've fixed it, we'll return and make it right at no additional cost. We even cover the rest of your appliance with reduced Service and Labour fees if other problems develop within 4 weeks of a completed repair.

Cost Transparency

How much does appliance repair typically cost?

We believe in upfront pricing with no hidden fees. The cost of appliance repair can vary depending on the complexity of the issue, but our goal is to complete the average appliance repair within 1.5hrs of labour, with a labour cap not exceeding 2.5hrs for any one appliance repair. Our goal is to offer cost-effective appliance repair that fits within your budget while maintaining high standards of quality.

Are there any hidden fees I should be aware of?

No surprises here. We pride ourselves on transparent pricing with no hidden fees. All our fees are listed on the front page of the website, be they Service and Labour charges, payment processing, or outside Canberra travel.

Service Availablily

When can you diagnose and repair my appliance?

The best way to find out when we can repair your appliance is to make an online booking. If we have the availability, we can schedule appointments in as little as 2 hours from the time of booking. For repairs that have added requirements (such as travel outside our normal range or whether other technicians are required to help), then our Admin Team will be in contact with our next available booking.

What areas do you service?

Our standard service range is within 30 minutes of our base in Fyshwick, though our range can extend out to 1 hour with a travel fee. Service beyond this range is subject to staff availability, as they tend to have to be booked well in advance of our typical booking timeframes. You can get a visualisation of our typical range on our homepage.

Specific Appliance Repairs

What types of appliances do you repair?

We specialise in in-home repair of household appliances including:

• Washing Machines

• Dryers

• Dishwashers

• Refrigerators

• Rangehoods

• Stoves, Cooktops and Ovens

As long as we are able to source parts, our technicians are able to repair any brand or model. We also perform Appliance Inspections and Reports, and we are able to help replace your appliance.

What are common issues you can repair?

We’ve seen it all. From refrigerators not cooling to washing machines leaking, our team is experienced in diagnosing and fixing a variety of common appliance problems. Whether your oven isn’t heating or your dryer isn’t working, we’ve got the expertise to resolve the issue efficiently.

Are there repairs you don't do?

Being an in-home repair service, there are repairs that are outside our scope of service. These include:

• Workshop Level Repairs. Certain appliance repairs require specialised workshop tools and settings, but our workshop's limited space and staffing, along with the risk of damage during transport without original packaging, can complicate these repairs, potentially increasing appliance issues.

• Washing Machine Bearings, Inner Drum and/or Tub Removal. These are not feasible for in-home repairs and necessitate a specialised workshop for completion. The breakdown of drums and bearings, typically due to corrosion, the presence of foreign objects or sand, further complicates repairs in these components. Such conditions are frequently the cause of additional faults in the washing machine, such as leaks.

• Refrigeration - Refrigerant Leaks and Compressor Repairs. Some refrigeration repairs, such as refrigerant or compressor replacement and leak fixes, require workshop-specific procedures like flame brazing. These tasks cannot be safely completed in the home. Such repairs may also involve addressing hard-to-reach leaks within insulation, risking significant damage to the fridge. Fortunately, such issues with refrigerators are very uncommon.

While it is uncommon for us to encounter repairs that fall outside our scope of services, we acknowledge that such situations can arise. Should our diagnostic process reveal that your appliance requires a repair that is beyond our covered services, we will limit our charge to the Service Call Fee alone, without any additional labour costs. This approach underscores our commitment to providing you with a service experience that is not only transparent and fair but also genuinely valuable.

Can I bring an appliance to your workshop for you to diagnose and repair?

As an in-home appliance repair service, we spend most of our time in our customer’s home assisting with their repair needs. There is rarely anyone at the workshop during the day to be able to accept your appliance, and the workshop doesn’t have the capacity to deal with diagnosis or repairs. There is also an added risk when transporting an appliance that may cause additional damage that makes repair at our base not feasible.

Customer Experience

How do I schedule a repair?

You can book online, call us directly, send us an email, or use our contact form. You can use one of the links below to take you to our specific booking page:

• Washing Machines

• Dryers

• Dishwashers

• Refrigerators

• Rangehoods

• Stoves, Cooktops and Ovens

• Appliance Replacement

• General Enquiry

Remember that if you book your repair online, you can save 10% on our Service Call Fee.

How long does the repair take?

Our goal is to complete a repair within 1.5 hours for the whole job, however we cap our labour to 2.5 hours.

Can you pre-order parts ahead of the appointment?

If you know the exact part that your appliance needs, let us know (you can reply to your confirmation email), and we can order the part ahead of time. We will adjust your booking time to allow us to order and receive the part ready for your repair. If we did not diagnose your appliance and it turns out the pre-ordered part is not required, you can choose to purchase (and have us install it) anyway, or it can be returned with a 25% re-stocking fee.

If you don’t know the part you need, then you will require a diagnostic visit to determine the parts required. We can't pre-diagnose your appliance ahead of your scheduled appointment.

That said, we do carry some parts that are common across a number of appliances, for example common drain pumps, capacitors and oven elements. If we can repair your appliance using these parts, we will.

Payment and Aftercare

What payment methods do you accept?

Payment is due at the end of each visit. We accept the following payment methods:

• ​Card and Tap. This is our prefered method of payment. We accept Visa, Master Card and American Express credit & debit cards and tap payments (eg payWave). There are NO PROCESSING FEES for this method. In fact, we offer 2.5% discount on labour if you pay by card in person.

• Bank Transfer. You will find our banking details on the invoice we issue. We require a remittance or screenshot of the transfer emailed to us as proof of payment. Be sure to include the invoice number so we can track the payment.

• Cash. Please let us know in advance, as we carry limited cash on hand.

• Cheque. Please let us know in advance. Cheques also have a 5 minute labour processing fee.

Additional Information

Do you offer any discounts or promotions?

We offer the following discounts:

• 10% Discount on the Service Call Fee when you book your repair online

• 2.5% Discount on labour charges when you pay in person using your card or tap.

Is there anything else I should know about?

This FAQ works in conjunction with our Terms & Conditions of Service.

Contact Information

How do I get in contact if I have more questions?

You can contact us with the following methods:

• Email: enquiry@gbrs.com.au

• Phone: 02 6190 0457

• Using this contact form:

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