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Canberra-Owned Since 2015
Canberra Appliance Repairs Without the Runaround
Easy online booking, clear communication and trusted local technicians.
Book online and save 10% on your Service Call Fee.
Pay by card at the end of the visit and save 2.5% on labour.
What We Repair
Appliance Repair Services
How it works
The GBRS Repair Process:
Book
An appointment to your home is made. Booking online saves 10% on the Service Call Fee.
Diagnose
We test and assess your appliance, and order any necessary parts.
Repair
We replace the faulty parts and complete thorough testing, ensuring your appliance is fully functional.
What You Can Expect With GBRS:
At GBRS, we believe in keeping our customers informed every step of the way. When you book with us, you'll know exactly what to expect. Here's how we make your experience as smooth as possible:
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Confirmation Email: Right after you book, you'll receive an email confirming all the details of your appointment.
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Reminder Emails & Texts: We'll send a friendly reminder the day before your appointment so you don't have to worry about forgetting.
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'One Job Away' Text: We'll let you know when we're starting with the job before yours, so you can get ready.
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On Our Way With Tracking: When we're en route, you'll receive a text with live tracking, so you know precisely when to expect us.
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Repair Follow Up: We follow up 2 weeks after the repair is completed to make sure there are no more issues with your appliance.
Recent verified customer feedback
Canberra customers recommend GBRS
★★★★★“Communication was clear and easy, price was very reasonable, and Basanta was a great tech.”
★★★★★“Tait’s installation of our new oven went seamlessly, and he has always been communicative and professional.”
★★★★★“Great communication, good time management and work ethic, and reasonable pricing.”
Practical Repair Advice
Repair or Replace?
Most appliance faults are worth checking before replacing the appliance. Many issues can be repaired for far less than the cost and hassle of buying new. We’ll inspect the appliance, explain what has failed, check parts availability, and give practical advice. If repair is worthwhile, we’ll usually recommend repair. If replacement makes more sense, we’ll tell you plainly and can help with that too..
Help With the Next Step
If replacement makes more sense than repair, we can refer you to a trusted local appliance retailer. Where available, they can pass on the commercial pricing normally offered to GBRS, potentially helping offset some of the cost of our service.
You will purchase directly from the retailer, with no obligation to proceed.
Explore Appliance ReplacementREPAIR SCOPE
Repairs That Aren’t Practical In-Home
Most common appliance faults can be diagnosed and repaired in your home. However, a small number of major repairs require extensive dismantling, specialist workshop equipment or licensed work beyond our in-home service
If the cause is not yet known, we can still inspect the appliance and help you understand the fault and your practical next steps.
Washing machine drums and bearings
Bearing replacement and drum or tub removal require extensive dismantling and specialist workshop equipment.
Refrigeration sealed systems
Refrigerant leaks, compressor replacement and sealed-system work require controlled workshop conditions and specialist equipment.
Gas appliance repairs
We can repair electrical components, but any work involving the gas system requires a licensed gas fitter.
Not sure what the fault is? Book an inspection as normal. If we determine that the appliance requires one of these specialist repairs, we charge the Service Call Fee only and do not add labour charges.
Clear Costs
Rates & Discounts
All charges are listed below and separated: service call fee, labour, and parts.
Initial Visit
$150 + $100
(Service Call Fee) + (Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- Book online to save 10% on the Service Call Fee.
Return Visits
$100
(Min. Labour)
- Min. labour includes the first 30 minutes.
- Extra labour: $16.67 per 5 min after 30 min.
- No second Service Call Fee on return visits.
Discounts
Save 10% on the Service Call Fee when you book online, reducing $150 by 10%.
Save 2.5% on labour when you pay in person by Visa, Mastercard or Amex at the end of each visit.
Capped Price Labour
Completion Goal: 1.5 hours per appliance.
Labour Cap: Maximum 2.5 hours per appliance, regardless of how long the repair takes.
Payment
Payment is due at the end of each visit. Pay by card with the technician or securely online using the payment link on your invoice. No payment processing fees.
- Card and Contactless. Visa, Mastercard and American Express — 2.5% discount on labour when paid by card during the visit.
- Online Payment. Link by Stripe, Card, Apple Pay or PayTo through your banking app. Automatically matched to your invoice.
- Bank Transfer. Available only to approved account customers by prior arrangement.
Additional Appliances
If you have additional appliances to check or diagnose at the same visit, simply reply to your booking confirmation email with the details and we'll include them at no extra Service Call Fee.
Each appliance has a 2.5 hr labour cap. Please do NOT create a second online booking for additional appliances — this will add an unnecessary Service Call Fee.
After the Repair
Repair Warranty & Whole Appliance Care
At The Ginger Beard Repair Service, we stand by the quality of our work. Here is what that means for you:
12-Month Repair Warranty
Completed repairs include a 12-month parts and labour warranty, covering reasonable and intended use.
Whole Appliance Testing
We test the whole appliance before closing the job — nothing is marked complete until it passes our checks.
Short-Term New Fault Cover
We offer limited cover for new faults that appear shortly after a completed repair.
Full eligibility, timeframes, exclusions, and limits are explained in our Terms & Conditions of Service.
Authorised & Supported Brands
Brands We Repair
We can fix (almost) all appliance brands in Australia. With a network of over 30 parts suppliers across the country, we make sure to find the right parts to repair your appliances quickly and properly.
Authorised Service Agent
We are authorised service agents for these brands.
Through Warranty Partners
We work with national repair and warranty companies to service these brands.
We Also Service
We also repair these brands, subject to parts availability.
If you can’t see your appliance brand here, we still may be able to repair it, so long as parts are available. Get in contact with us with your appliance details (Manufacturer, Model, Type of Appliance) and we can check with our suppliers.
More Customer Feedback
Reviews and Testimonials
Hear what Our Happy Customers have to say about The Ginger Beard Repair Service:
Canberra & Surrounds
Service Area
We service the greater Canberra region from our base in Fyshwick.
Core Canberra Area
Homes within about a 30-minute drive of the Fyshwick base — no travel fee.
Extended Area
- Between 30 minutes and 1 Hour from Base
- Travel charged in 5 minute blocks after first 30 minutes
- Same rate as Labour
- Does not count towards Labour Cap
GBRS generally does not service locations more than 60 minutes from Fyshwick, and appointments outside Canberra may take longer to schedule.
Check the map below to see if you're in our service area.
Ready to Book Your Appliance Repair?
Book online to choose a time and save 10% on the Service Call Fee. Most initial repair visits include the Service Call Fee plus minimum labour; when booked online, that usually starts from the discounted $150 plus $100, before parts.
Book Your Repair Online
Canberra appliance repairs without the runaround. Book online and save 10% on the Service Call Fee.