Franke Repairs in Canberra
In-home repairs for Franke dishwashers, ovens, cooktops and rangehoods across Canberra and Queanbeyan, from an authorised Franke service agent.
Need a repair today?Need a same-day repair? Call us between 8:00–8:30am, Monday to Friday, to check availability.Same-day spots are limited and usually filled by 8:30am. Call us to check whether anything has opened up.
Still under warranty? Contact Franke first — here’s why.
Authorised Service Agent
Authorised for Franke
Still under warranty
Contact Franke first. They check your warranty and issue the work order to a local service agent — ask for GBRS and it comes to us. Booking and paying us directly for a repair Franke would have covered means paying for something you were entitled to under warranty.
Out of warranty
Book with us directly. You get the same technicians, genuine parts and manufacturer information as a warranty job, at our standard published rates.
Book a RepairWhat being authorised means for your repair
- Genuine parts ordered directly from Franke
- Access to Franke’s service manuals
- Warranty work orders issued to us by Franke
What We Repair
The Franke Appliances We Repair
We repair Franke appliances in your home across Canberra and Queanbeyan:
From Our Job Records
What We’ve Found Diagnosing Franke Error Codes
These are codes from our own Franke jobs around Canberra and what we found when diagnosing them. Each of them has had more than one cause in our jobs, so diagnosis always comes first. If you have a code, tell us when you book — it helps us prepare for the visit.
| Code | Appliance | What we found |
|---|---|---|
| E3 | FCDW60SI and FCDW60FS dishwashers | Heating or washing complaints with different causes. In one dishwasher the wash pump motor had an open circuit, and replacing the pump and heater fixed it; in another a main board fault was suspected. Some E3s haven’t reproduced during a short test. |
| E4 | FCDW60SI and FCDW60FS dishwashers | A flood or float alert with several causes in our jobs: a leaking drain pump, two screws jamming the drain pump, and damaged float foam holding the float switch on. |
| E1 | FCDW60SI and FCDW60FS dishwashers | Water not getting in: a kinked inlet hose, or an Aquastop that wasn’t admitting water — in one case alongside a badly kinked hose and a broken connector. |
From Our Job Notes
Franke Repairs We’ve Carried Out
A few real Franke jobs from around Canberra — what the customer noticed, what was actually wrong, and how it was fixed.
Franke dishwasher, Griffith
What the customer saw: An E3 error and poor washing performance.
What we found: The wash pump was not starting after the dishwasher filled. Testing found an open circuit in one of the motor windings.
What we did: Replaced the wash pump and heater, then confirmed filling, washing, heating and draining, with no leaks during testing.
Franke dishwasher, Gungahlin
What the customer saw: Water collecting inside the dishwasher and overflowing outside it, which appeared to be a drainage problem.
What we found: The dishwasher drained correctly, but the Aquastop inlet valve was letting water enter even when the appliance was not being used.
What we did: Replaced the Aquastop assembly and tested a cycle. Confirmed correct filling, washing, heating and draining, with no leaks or unwanted water entering while idle.
Franke induction cooktop, Gungahlin
What the customer saw: The induction cooktop was switching off during use.
What we found: The repair required replacement of the touch display board and hob control module.
What we did: Fitted the replacement display board and hob module to complete the control-system repair.
Franke wall oven, Macgregor
What the customer saw: Broken oven door glass and hinges requiring replacement.
What we found: The inner glass and both door hinges needed replacing.
What we did: Replaced the inner door glass and both hinges.
Franke rangehood, Taylor
What the customer saw: The lights worked, but the fan did not extract air.
What we found: The motor hummed, and the blower had cracked and detached from the motor. The internal casing was also damaged.
What we did: Recommended replacement because of the internal damage, then returned to install the replacement rangehood and confirmed correct operation.
Franke built-in microwave, Canberra City
What the customer saw: The microwave’s lights worked, but it no longer heated food.
What we found: The fuse, fan and door safety switches tested correctly. Testing traced the heating fault to the magnetron and transformer.
What we did: Identified the parts required and gave a repair assessment, advising that replacement might be more economical.
Examples from individual jobs. Similar symptoms can have different causes; diagnosis confirms the repair required.
How It Works
What Happens at the Visit
Book a time
Choose a slot online and save 10% on the Service Call Fee. Tell us the model and what the appliance is doing. Under warranty? Contact Franke first.
Know when we're coming
Confirmation email, a reminder the day before, a text when we're one job away, then live tracking on the way.
Diagnose the fault
The technician tests the appliance, finds the cause and explains the cost before any repair work starts.
Repair or order parts
Many faults are finished on the spot. If a part is needed we order it and book a return visit — no second Service Call Fee.
Test and follow up
We test the appliance before closing the job, then follow up two weeks later to confirm all is well.
Who Turns Up
Local Technicians You Can Trust
GBRS has been repairing appliances for Canberra homes since 2015, from a base in Fyshwick. The person at your door is one of our own technicians — not a subcontractor you've never heard of.
The people who turn up
Qualified, and kept current
Our technicians bring engineering degrees, electrical and electronics backgrounds and multiple Cert IV qualifications. We follow Franke’s service manuals as models are updated, and our authorised status means we can contact Franke directly when a repair needs it.
Reviews we don't get to write
Every completed GBRS job triggers a feedback request through ServiceM8, and this feed is what comes back — across every appliance type and brand we repair. We don't write the reviews, pick which ones appear or take any down.
What customers say about our dishwasher repairs
From our Google reviews, in the customers’ own words.
★★★★★“Jessica fixed our dishwasher and rescued us from hand washing dishes! She showed me how to reconnect the arm and was happy to also answer my question about the filter. She made sure I could work the filter before she left. Amazing work!”
★★★★★“The team at GBRS were great. Admin staff had us booked in the next day for our dishwasher repair, and Jessica was prompt, very knowledgeable, and efficient. Would recommend.”
Book a Franke Repair
Out of warranty? Book online to pick a time and save 10% on the Service Call Fee. Still under warranty? Contact Franke and ask for GBRS.
In short: booked online, a repair visit starts at $235 including GST: the $135 Service Call Fee plus $100 for the first 30 minutes of labour. After that, labour is $16.67 per 5 minutes, capped at 2.5 hours per appliance, and any parts are quoted before they’re ordered. Pay in person by card at the end of the visit and you save a further 2.5% on labour.
Book a RepairCall 02 6190 0457