In-Home Appliance Repairs
Book an Appliance Repair
Choose a convenient appointment online, see our charges before you book, and get 10% off the Service Call Fee.
Need a repair today?Need a same-day repair? Call us between 8:00–8:30am, Monday to Friday, to check availability.Same-day spots are limited and usually filled by 8:30am. Call us to check whether anything has opened up.
Book online to pick a time that suits you, or call if you’d rather talk it through.
Already know what you need? Skip to the booking checklist.
Step 1 · Is This the Right Service?
What Are You Booking?
Before you book — is the appliance still under warranty?
If it is, start with the manufacturer rather than with us. They raise a work order and send it to a local repairer, and you're welcome to ask for GBRS. Booking and paying us directly for a repair the manufacturer would have covered means paying for something you were entitled to have done under warranty.
Most appliances carry at least 12 months from purchase — the receipt is the place to check. What to have ready if they send you to us.
In-Home Appliance Repair
A technician visits your home to inspect, test and repair a major domestic appliance — for example:
Washing Machines · Dryers · Dishwashers · Refrigerators & Freezers · Ovens & Cooktops · Rangehoods
Continue With an In-Home RepairSmall or Portable Appliance
Microwaves, robot vacuums, air fryers, portable fridges and similar small appliances use our Fyshwick workshop service instead. Online registration reserves your drop-off — it isn't an appointment, and payment happens when you drop the appliance off.
Register a Small ApplianceStep 2 · What Will It Cost?
Clear Pricing, Before You Book
The Service Call Fee and labour are separate charges. The Service Call Fee covers getting a technician to the property and the costs of providing the service, with no second Service Call Fee on return visits for the same repair. Labour covers the technician’s time inspecting, testing, diagnosing and repairing the appliance, with a completion goal of 1.5 hours and a cap of 2.5 hours per appliance. Prices shown include GST. Parts and freight are additional if parts are needed.
Initial Appliance Repair Visit
Online Booking + Card Payment
$232.50
$135 service call + $97.50 minimum labour
Standard Price
$250
$150 service call + $100 minimum labour
Save $17.50 when you book online and pay by card during your visit.
Save 10% on the Service Call Fee when booking online, plus a further 2.5% discount on labour when paying by card or tap on the day.
Visa, Mastercard & Amex welcomeWe discount card + tap payments!
Prices include GST and the first 30 minutes of labour. Additional labour is $16.25 per 5 minutes paid by card ($16.67 standard), capped at 2.5 hours per appliance, and parts are quoted before they’re ordered.
Return Visit to Fit Parts
Minimum, Paid by Card on the Day
$97.50
Standard Minimum
$100
Minimum labour, covering the first 30 minutes; additional labour as above. No second Service Call Fee on return visits.
The 10% online discount applies to the Service Call Fee only, not the full invoice, and the 2.5% card discount applies to labour — see Payment below.
Step 3 · What Happens at the Appointment?
Your Appointment, Simply
- We inspect and test the appliance.
- If the fault and repair are straightforward, we may be able to repair it during the same visit.
- If parts are required, we'll explain what's needed and the next step.
- If repair isn't practical or is outside our service scope, we'll explain that too.
Repairs We Don't Perform
A Few Repairs Aren't Practical In-Home
Some repair types aren't part of our in-home service. In some cases this can only be determined after the appliance has been inspected.
Washing machine drums and bearings
Bearing replacement and drum or tub removal require specialist workshop equipment.
Refrigeration sealed systems
Refrigerant leaks, compressor replacement and sealed-system work require controlled workshop conditions.
Gas appliance repairs
We can repair electrical components, but any work on the gas system requires a licensed gas fitter.
If diagnosis shows your appliance needs one of these specialist repairs, we charge the Service Call Fee only and don't add labour charges. Full details are on our service scope page.
Before Your Technician Arrives
A Quick Checklist
- Normal ground-level access to the appliance
- Electricity connected, and water where relevant
- Someone contactable onsite, or a responsible adult in attendance
- Model and serial details, if you have them
- A short description of the fault
- If you're a tenant or booking on someone else's behalf, let us know
Cancellation & Rescheduling
Before You Book
Cancelling or rescheduling with at least a full business day's notice is free. Less notice may attract a labour charge, up to the full Service Call Fee and minimum labour if it's within an hour of your appointment or a technician is already on the way.
If nobody's home when we arrive, we'll wait 15 minutes before the Service Call Fee and minimum labour apply. See the full Terms & Conditions of Service for details.
Payment
When and How You Pay
Payment is due at the end of the visit. We accept card and contactless (Visa, Mastercard, Amex) — save 2.5% on labour paying this way — and online payment by card, Apple Pay or PayTo via the link on your invoice. Bank transfer is available only to approved account customers by prior arrangement.
Step 4 · Ready to Book?
Before Continuing, Please Make Sure:
- You're booking an in-home repair for an appliance we service
- The appliance isn't still under manufacturer warranty — if it is, start with the manufacturer
- You're comfortable with our charges — a $135 Service Call Fee when booked online, plus labour from $100, capped at 2.5 hours per appliance. Parts extra — see Step 2
- The appliance will be accessible for the technician
- You've read the cancellation information above
By continuing with your booking, you'll be asked to provide your contact, appliance, fault and appointment details and agree to the applicable Terms & Conditions.